Grievance Redressal
We aim to resolve all client concerns promptly. The details below are provided to facilitate complainants in approaching the concerned Research Analyst before filing a complaint with SEBI.
Escalation Matrix
Official contact points for raising a grievance.
| Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Amit Kori | B1101, Sai Sastha Crystal, Tembipada, Bhandup West, Mumbai - 400078 | 9137932216 | support@niiveshneeti.com | 9:00 AM - 5:00 PM |
| Head of Customer Care | Amit Kori | B1101, Sai Sastha Crystal, Tembipada, Bhandup West, Mumbai - 400078 | 9137932216 | support@niiveshneeti.com | 9:00 AM - 5:00 PM |
1. Resolution Timeline
The above details are intended to help you approach the concerned Research Analyst first. We aim to resolve all grievances within 21 working days from the date of receipt.
2. Escalation to SCORES
If your grievance is not resolved within the 21-day timeframe, or if you are unsatisfied with the resolution, you can escalate it to SEBI’s SCORES Platform (SEBI Complaint Redressal System).
Visit SCORES Portal3. Online Dispute Resolution
If you remain unsatisfied with the resolution provided through our support channel or through the SCORES platform, you may access the SMART ODR portal for formal dispute resolution.
Access ODR Portal